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Shipping Policy
🚚 SHIPPING & RETURN POLICY – Aritzao
SHIPPING1)
Courier Delivery Time
Aritzao provides worldwide air mail delivery services, offering Standard, Fast, and Express shipping options to customers around the globe.
Once your order has been shipped, you will receive a confirmation email containing your tracking number and delivery instructions from:
Estimated Delivery Time (Business Days)
| Region | Express | Fast | Standard |
|---|---|---|---|
| USA | 4–8 Days | 6–10 Days | 8–12 Days |
| Europe | 4–8 Days | 6–10 Days | 8–12 Days |
| Canada / Mexico | 5–8 Days | 6–12 Days | 8–15 Days |
| Australia / New Zealand | 5–8 Days | 6–12 Days | 8–15 Days |
| Asia | 5–8 Days | 6–12 Days | 8–15 Days |
| Africa | 6–10 Days | 8–15 Days | 10–20 Days |
| South America | 6–10 Days | 8–15 Days | 10–20 Days |
| Other Regions | 6–10 Days | 8–15 Days | 10–20 Days |
Notes:
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Delivery times are estimated in business days only and do not include weekends or public holidays.
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Free shipping is available for orders of 2 or more items, unless otherwise stated.
2) Order Processing Time
General Items
Orders are typically processed within 3–5 business days.
This processing period includes quality inspection, packaging, preparation of shipping labels, and transfer to our logistics partners.
Once your order is dispatched, tracking information will be sent to your email.
During promotional periods, seasonal sales, or high-order volumes, processing and delivery times may be extended, and delivery may take 14–20 business days.
Handmade Items
To ensure superior craftsmanship and material integrity, handmade items require additional preparation time.
Please allow up to 2 weeks for production and processing before shipment.
Order Cancellations
Orders cannot be canceled once processing has begun.
As a general guideline, if you do not contact us within 5 hours of placing your order, cancellation may no longer be possible.
If you wish to request a cancellation, please contact us as soon as possible at:
RETURN POLICY
Please inspect your order immediately upon delivery.
If your item arrives damaged or defective, please contact us promptly so we can assist you.
If the product and packaging are undamaged, we offer return and refund services in accordance with our return policy.
For return requests or related inquiries, please contact our support team at:
Important Notes
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Please contact us before returning any item. Returns sent without prior authorization may not be accepted.
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Returns made directly at delivery or sent to a local post office without contacting us in advance will not be accepted.
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Refunds or exchanges are processed only for items that meet the conditions outlined in this policy.
Return Shipping Responsibility
Customers are responsible for return shipping costs unless the item is confirmed to be defective or damaged upon arrival.
Thank you for shopping with Aritzao.
We appreciate your trust and look forward to bringing you thoughtfully designed fashion inspired by creativity and craftsmanship.